TERMS & CONDITIONS
INTERPRETATION AND VARIATION
In the Terms and Conditions the following definitions apply:
”Company” means Forge Strength and Conditioning Limited;
”Member” means any person that has completed and submitted the registration form (the “Registration Form”) either online or at the Studio and which registration has been accepted by the Company. This should be completed before the Members first class;
“Site” means Bell Estate, 50 Cunnington Street, Chiswick, London W4 5HB;
”Studio” means the fitness studio at Unit 3 Bell Estate, 50 Cunnington Street, Chiswick, London W4 5HB operated by the Company;
”Terms and Conditions” means these terms and conditions;
References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding on Members.
The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
CLASS BOOKINGS, CANCELLATION AND REFUND POLICY
Classes may be booked up to two weeks in advance and will become available to book exactly 2 weeks before the class; upon booking a class you will receive a confirmation email for your spot.
If you cancel your class 2 hours before the scheduled start time of your class you will be refunded your fee. If you cancel within 2 hours window your fee will not be refunded. If you cancel a personal or small group (being less than 6 participants) training session upon less than 24 hours notice you will not be entitled to a refund.
If a class is fully booked, you will be offered a waitlist spot and receive notification that you are on the waitlist. Once a spot becomes available, you will be informed by email or text message. If you are unable to confirm your acceptance within 1 hour such spot will be allocated to the next on the waiting list and so on.
Classes can be booked, cancelled or rescheduled through the online booking system, in person at the Studio or over the telephone during Studio opening hours.
You must be physically present at the Studio and checked in minutes prior to the start of class. If you are new to the Studio or the class, we recommend you arrive 10 minutes in advance so you can familiarise yourself with the space and ask the instructor any questions.
If you are late you will be allowed in, but if you are more than 10 minutes late it will be at the instructor’s discretion as to whether they are able to let you in the class.
If you are recovering from injury or illness, you must notify the instructor prior to the class starting and complete the required questionnaire.
Mobile phones are allowed in class provided they are on silent and not disruptive.
Personal belongings are brought into the Studio and motor vehicles left on the site are at the Member’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.
Members are requested to wear a form of dress appropriate to the practice of fitness activities and the Company. Members must wear gym clothing and sports trainers. Training shoes must be clean, members with soiled shoes will be denied access to the studio and unable to participate in that class.
SAFETY & HYGIENE
In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or Studio. Only closed containers of water are permitted in the Studio. Other than with the exception of guide dogs no pets are permitted in the Studio buildings or grounds.
Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.
Smoking is forbidden in the Studio.
Subject to these terms and conditions, when a person has completed the Registration Form they will, upon acceptance by the Company, become a Member of the Studio.
Acceptance of a person as a Member is in the absolute discretion of the Company.
The Company reserves the right to refuse access to the Studio, suspend or terminate such membership in respect of any Member whose conduct is in breach of the Terms and Conditions, or where such behaviour upsets other Members of the Studio. Upon such termination the Member will have no entitlement to any refund.
Members must be 16 or over. Persons under the age of 16 may utilise the facilities of the studio subject to the consent and supervision of a parent.
Your MEMBERSHIP Account
In order to attend classes at The Studio, you will have to create a personal Member’s account. This can be done either online or in person at the Studio. When creating your Member’s account, you must provide accurate and complete information. You are responsible for your Member’s account. You must notify us immediately of any breach of security or unauthorised use of your account
Details of class prices are available either at www.forgewarehousegym.co.uk directly from the Studio or via the MindBody app.
Members must book and pay for any class either on-line or in person at the Studio reception.
STUDIO OPENING TIMES
Details of class times may vary from time to time and times will be published by the Company and will be available either at the Studio or at www.forgewarehousegym.co.uk.
FITNESS AND HEALTH
By agreeing to these Terms and Conditions, Members hereby confirm that they have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect their participation in any classes at the Studio.
Members should not undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Member should consult his doctor.
The Company reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered.
Members are required to follow the instructions of the class instructor at all times.
The Company reserves the right to refuse admission to the Studio.
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this agreement is
not intended to, and does not, give any person who is not a party to it any right to
enforce any of its provisions.
The Company is a 'data controller' for the purposes of the Data Protection Act 2018 and GDPR, (i.e. the Company is responsible for, and control the processing of, a Member’s personal information.
The Company collects personal information about Members (such as your name, address, applying to become a Member. The Company also collects personal information when Members contact the Company, send it feedback etc.
The Company may ask Members to provide special category data, for example health information. If the Company requests such information, it will explain why it is being requesting and how it is intended to be used. The Company will only collect such data with the Member’s prior consent.
The Company may monitor and record communications with Members (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
The Company collects information about Members so that it can:
identify Members and manage any accounts held with the Company;
conduct research, statistical analysis and behavioural analysis;
detect and prevent fraud;
notify Members of any changes to the Company’s website or to their Membership;
carry out security vetting;
send Members marketing and educational information; and
improve the Company’s services.
The Company would like to send Members marketing, educational and other information relevant to a Member’s membership. By providing an email address, a Member consents to receiving emails from the Company.
The Company will use technical and organisational measures to safeguard Members’ personal data, for example:
access to a Member’s account is controlled by a password and user name that are unique to that Member; and
we store Members’ personal data on secure servers.
While the Company uses all reasonable efforts to safeguard Members’ personal data, Members acknowledge that the use of the internet is not entirely secure and for this reason the Company cannot guarantee the security or integrity of any personal data that are transferred from Members or to Members via the internet.
Members can request a copy of the information which the Company holds by:
emailing, calling or writing to the Company;
providing the Company with proof of the Member’s identity and address (copy of their driving licence or passport and a recent utility or credit card bill); and
letting the Company know the information the Member want a copy of, including any account or reference numbers, if the Member has them.
A Member can require the Company to correct any mistakes in a Member’s information which the Company holds free of charge. If Members would like to do this, they must:
email, call or write to the Company;
let the Company have enough information to identify the Member (e.g. account number, user name, registration details); and
let the Company know the information that is incorrect and what it should be replaced with.
Members can ask the Company to stop contacting them for direct marketing purposes. The Company may make videos and take photographs for promotional purposes especially publication on social media. Your consent will be requested if you are possibly to be included. If a Member would like to do this, they must:
email, call or write to the Company;
provide the Company with proof of the Member’s identity and address (copy of their driving licence or passport and a recent utility or credit card bill); and
let the Company know what method of contact the Member is not happy with if the Member is unhappy with certain ways of contacting that Member (for example, a Member may be happy for us to contact that Member by email but not by telephone).
Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with The Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright.
LIMITATION OF LIABILITY
It is the Member’s responsibility to ensure that they are capable of undergoing any class which they attend. Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any class. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
In consideration of their participation in the activities and programmes of the Company and the use of facilities and equipment owned and/or under the control of the Company the Member hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities, or use of the Company’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Company.
The Company cannot be held responsible for any particular class, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the classes, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Members, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.